L H Chandrasekara Group Terms of Service

Effective Date: November 25, 2025

These Terms of Service ("Terms") govern your use of the L H Chandrasekara & Brothers (Pvt) Ltd. ("LHC Group," "we," "us") Hybrid Online Ordering Platform (the "Platform"). By accessing or using the Platform, you agree to comply with and be bound by these Terms.

1. Online Ordering System (Quotation Builder)

1.1. Order Placement: Placing products in the Order List (Cart) and submitting the Checkout form constitutes an Order Request (or Quotation Request), not a finalized purchase contract. 1.2. Confirmation: All Order Requests, including stock availability, final pricing, shipping fees, and chosen payment method, are subject to final human confirmation by an LHC Group Sales Representative via phone or email.

1.3. B2B Orders: Orders placed via the B2B Partner Portal are additionally subject to verification against your current Credit Status and assigned wholesale Tiered Pricing.

2. Pricing and Payment

2.1. Pricing Accuracy: Prices listed on the Platform are estimated and are subject to change without notice until confirmed by an LHC Group Sales Representative. 2.2. Payment: We operate on an Order Now, Pay Later basis. Accepted payment methods are Cash on Delivery (COD), Direct Bank Transfer, or Invoice/Credit for approved B2B partners. Digital payments are processed only upon confirmed finalization. 2.3. Invoicing: B2B partners are solely responsible for adhering to their agreed-upon credit terms and settling invoices promptly. LHC Group reserves the right to suspend ordering privileges for overdue accounts.

3. Account Responsibility

3.1. Registration: Users must provide accurate and complete information during registration. 3.2. Security: You are responsible for maintaining the confidentiality of your account password, especially B2B partners who access specialized pricing and credit information. 3.3. Unauthorized Use: You agree to notify LHC Group immediately of any unauthorized use of your account.

4. Product Information and Warranty

4.1. Product Display: While we strive for accuracy, product images, descriptions, and specifications in the Catalog Hub may contain minor errors. The final confirmed details in the Confirmation Call supersede the online listing. 4.2. Warranties: Warranties for IT products are provided by the respective manufacturer and are handled as per local Sri Lankan consumer law and manufacturer terms.

5. Limitation of Liability

To the fullest extent permitted by law, LHC Group shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the Platform or any products purchased.

6. Governing Law

These Terms are governed by the laws of Sri Lanka. Any disputes arising under these Terms shall be resolved in the courts located in Kandy, Sri Lanka.