???? L.H. Chandrasekara Group - Partner Portal User Manual

Welcome to the LHC Group B2B Partner Portal! This platform is designed exclusively for our wholesale partners to browse our catalog, place bulk orders, and track invoices efficiently.

1. Getting Started

How to Login

Navigate to the Partner Portal URL (b2b_portal.php).
Enter your registered Email Address and Password.
Click Sign In.

Note: Access is restricted to approved partners only. If you do not have an account, please use the "Partner Registration" link (see below).

Dashboard Overview

Once logged in, you will see the main dashboard with three primary tabs:

Catalog: Browse products and add them to your order.
History: View your past orders and their status.
Invoices: Check unpaid and paid invoices.
Credit Status: The top right corner displays your Available Credit in real-time.

2. Placing an Order

Step 1: Browse the Catalog

Go to the Catalog tab.
Use the Search Bar at the top to find products by Name or SKU.
Hot Items: Look for the "HOT" badge on high-demand products.
Pricing: You will see two prices: the retail price (crossed out) and your exclusive Partner Rate.

Step 2: Add to Cart

Click on any product card to open the Product Details window.
Adjust the quantity using the + and - buttons.
Click Add to Order.
Alternatively, use the quick-add button on the product card itself.

Step 3: Review & Confirm

Desktop: Your current order summary is always visible on the right sidebar (Drawer).
Mobile: Tap the floating bar at the bottom of the screen to open your cart.
Credit Check: The green/red credit bar shows how much of your credit limit is used. If you exceed your limit, a warning will appear.
Click Confirm Order to finalize your purchase.

3. Managing Your Account

Order History

Click the History tab to see a list of your previous orders.
Status Tags: Quickly see if an order is Pending Confirmation, Processing, or Completed.
Order Details: View the date, order ID, and total estimated amount.

Invoices & Payments

Click the Invoices tab to view your financial records.
Status Indicators:
- <span style="color:red">●</span> Unpaid: Needs payment.
- <span style="color:green">●</span> Paid: Payment received.
Total Debt: Your total unpaid debt is calculated and affects your available credit limit.

❓ Partner FAQ

Account & Access

Q: How do I become a partner? A: New partners must apply for an account. Please visit our Partner Registration Page to submit your business details. Our team will review your application and grant access upon approval.

Q: I forgot my password. How can I reset it? A: Please contact your LHC Group account manager or email support at info@chandrasekaragroup.com to request a password reset. For security, we verify all reset requests manually.

Orders & Pricing

Q: Why is my "Confirm Order" button disabled?

A: This happens if your cart is empty. Add items to your cart to enable the button.

Q: What happens if I exceed my Credit Limit?

A: You will see a "Credit Limit Exceeded!" warning in your cart. You may still be able to place the order, but it will be flagged for review and may require a payment before processing.

Q: Are the prices shown final? A: The prices shown are your specific Partner Rates. However, the total amount is "Estimated" because final invoices may vary slightly due to tax adjustments or stock availability at the time of packing.

Technical Support

Q: The portal isn't loading correctly on my phone.

A: The portal is designed to be mobile-responsive. Try refreshing the page. If the issue persists, ensure you are using a modern browser like Chrome or Safari.

Q: How do I log out?

A: Click the "Logout" button/icon located in the top header.

B2B Portal FAQ