B2C FAQ
Complete Shopping Guide & FAQ for LHC Group Customers
Welcome to the L.H. Chandrasekara Group online store! Whether you are a student preparing for exams, a parent shopping for school supplies, or setting up your home office, this guide will help you navigate our store with ease.
1. How to Place an Order
Shopping with us is simple and does not require a complex registration process.
Browse & Select: Navigate through our categories (Stationery, Technology, Boards, etc.) or use the search bar to find specific items.
Add to Cart: Click the "Add to Cart" button on items you need. You can adjust quantities directly in the cart.
Review Cart: Click the shopping bag icon to review your items. Here you will see your subtotal and estimated shipping costs.
Checkout: Proceed to checkout. You will need to provide your Name, Phone Number, and Delivery Address.
Confirm: select your payment method and click "Place Order". You will receive an order confirmation on the screen and via email/SMS (if provided).
Note: You do not need to create an account to shop. You can check out as a Guest.
2. Payment Methods
Currently, we offer the following payment option to ensure trust and security:
Cash On Delivery (COD): Pay directly to our delivery agent when your package arrives. Please ensure you have the exact cash amount ready for a faster handover.
Online Payment: Coming Soon! We are working on integrating secure credit/debit card gateways.
3. Delivery Information
We pride ourselves on fast and reliable delivery within the Central Province and beyond.
Delivery Area: We primarily serve the Kandy District and surrounding Central Province areas.
Shipping Fees:
Orders over Rs. 10,000: ✅ FREE Delivery
Orders under Rs. 10,000: Flat rate of Rs. 500
Delivery Time:
Orders placed before 2:00 PM are typically processed the same day.
Standard delivery time is 1-3 business days depending on your location.
4. Returns & Exchanges
We want you to be happy with your purchase.
Damaged/Incorrect Items: If you receive a damaged product or the wrong item, please contact us within 24 hours of delivery.
Return Condition: Items must be unused, in original packaging, and with all tags/seals intact.
How to Return: Contact our support team via WhatsApp or Email to initiate a return.
❓ Frequently Asked Questions (FAQ)
Ordering & Account
Q: Do I need to create an account to buy school supplies? A: No! You can shop as a "Guest." However, if you are a business or wholesale partner, please use the [Partner Login] button for B2B pricing.
Q: Can I cancel my order after placing it? A: We process orders very quickly. If you need to cancel, please call our hotline (+94 81 223 4270) immediately. Once the order is dispatched, it cannot be canceled.
Q: Is there a minimum order value? A: There is no minimum order value. You can order a single pen or a whole box! However, delivery fees apply to orders under Rs. 10,000.
Products & Stock
Q: Are the prices on the website the same as in the store? A: Yes, our online retail prices match our showroom prices. Look out for online-exclusive "Hot Deals" and "Bundle Offers" marked with red badges!
Q: What if an item I ordered is out of stock? A: We try to keep our inventory updated in real-time. In the rare event an item is unavailable, our team will contact you to offer a replacement or a refund for that item.
Support
Q: How do I contact customer service? A: You can reach us via:
WhatsApp: Click the green chat icon on the bottom right.
Phone: +94 81 223 4270
Email: info@chandrasekaragroup.com
AI Assistant: Use the pink robot icon on the screen for quick answers.
Q: Do you offer discounts for bulk orders (e.g., for a whole class)? A: Yes! If you are buying in large bulk quantities, please contact us directly or register as a Partner for wholesale rates.