L H Chandrasekara Group Privacy Policy

Last Updated: November 25, 2025

This Privacy Policy explains how L H Chandrasekara & Brothers (Pvt) Ltd ("LHC Group," "we," "us," or "our") collects, uses, and discloses information when you use our Hybrid Online Ordering Platform (the "Platform"), whether as a retail customer (B2C) or a wholesale partner (B2B).

1. Information We Collect

We collect information necessary to process orders, manage partner relationships, and ensure effective communication.

A. Information You Provide Directly

This includes data collected during registration, order placement, and B2B account setup:

Identity and Contact Data: Name, email address, phone number (essential for order confirmation via call/SMS), physical address (for delivery and billing).
Order Data: Details of products ordered, quantity, estimated price, delivery notes, and preferred payment method (COD, Bank Transfer, Invoice).
B2B Partner Data: Company name, business registration number, assigned Partner Tier (e.g., Gold, Platinum), credit limit status, and contact person details.

B. Information Collected Automatically

When you use the Platform, we collect data related to your browsing session:

Technical Data: IP address, browser type, operating system, and unique device identifiers.
Usage Data: Pages viewed, products searched, time spent on pages, and referring URL (collected via cookies and analytics).

2. How We Use Your Information

We use the collected information primarily for service delivery and relationship management:

Order Fulfillment: To process your Order List, confirm product stock, verify final pricing (especially B2B), arrange delivery, and provide order status updates via phone or SMS.
B2B Account Management: To verify your partner status, display your correct wholesale pricing, track your credit limit utilization, and process invoice requests.
Communication: To respond to general inquiries submitted via the Contact Us form or specialized requests made through the B2B Chat Messenger (including AI-assisted responses).
Security: To protect against fraudulent activities and ensure the integrity of our ordering system and proprietary B2B data.

3. Sharing Your Information

We do not sell your personal data. We only share information with third parties necessary to operate our business:

Logistics Providers: We share delivery addresses and contact phone numbers with third-party courier and logistics companies to facilitate order delivery.
Financial Institutions: Shared only if you select "Bank Transfer" or "Invoice" for payment processing and verification purposes.
Legal Compliance: We may disclose data if legally required by law enforcement or government authorities in Sri Lanka.

4. Security

We implement reasonable security measures (e.g., data encryption, secure login protocols) to protect your data stored in our system and associated databases (PHP/MySQL). However, no internet transmission is 100% secure, and we cannot guarantee absolute security.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us:

L H Chandrasekara & Brothers (Pvt) Ltd 80 Kings Street, Kandy, Sri Lanka Email: info@Chandrasekaragroup.com Phone: +94 812 234 270

Privacy Policy